Privacy Policy

This page explains, in plain English, what information we collect when you contact Townsville Granny Flats, why we collect it and who we share it with. If you have any questions, call 0485 557 649 or email cassie.flowops@gmail.com.

Last updated: 10 November 2026

What we collect

• Details you give us when you call or fill in a form: your name, phone number, email, suburb or address, and information about your granny flat project (size, use, budget, photos, notes).
• Call information: if you call our number, the call may be connected through a call-tracking service, which may record the time, length and the number you called from, and may record the call itself. [CONFIRM WITH CALL-TRACKING SETUP]
• Website usage: cookies and analytics about how the site is used; not used to identify you personally.

Why we collect it

• To pass your enquiry to a local granny flat builder so they can contact you and quote.
• To check that enquiries are being answered and to improve the service.
• To understand how people use the website.

Who we share it with

Townsville Granny Flats is a referral service. When you enquire, we share your details with the independent local granny flat builder we refer you to. We may also use providers that help run the website, forms, email and phone services. We don’t sell your details.

How we store it

We take reasonable steps to keep your details secure and only keep them as long as needed for the purposes above.

Your choices

• Ask what we hold, correct it, or ask us to delete it: call 0485 557 649 or email cassie.flowops@gmail.com.
• Block or delete cookies in your browser.
• If you don’t want further contact from the builder, tell them or let us know.

Changes

We may update this page from time to time. The date at the top shows when it was last changed.

Contact

Questions: call 0485 557 649 or email cassie.flowops@gmail.com.